Disneyland Paris has two guest service desks, City Hall and Studio Services, with one in each park. Head there when you have a question, need a hand, want a birthday or name badge, need accessibility details, or wish to thank someone on staff. Whichever desk you pick, the services are identical.
City Hall: guest services at Disneyland Park
City Hall is the guest service desk for Disneyland Park. This is where you bring your questions, ask for help, or pick up a badge.
You’ll find it on Town Square, right at the park entrance. Go through the gates, walk under the Main Street U.S.A. train station, and it’s on your left. You can’t miss it.
The building has been there since the park opened in 1992. It’s wheelchair accessible, with a separate line for guests with reduced mobility.
Studio Services: guest services at Disney Adventure World
Think of Studio Services as City Hall’s twin, located in the second park, Disney Adventure World.
It’s on World Premiere Plaza, at the park entrance. Once you’re past the turnstiles, it’s on your right. It offers the same services as City Hall. It’s wheelchair accessible too, with a separate line for guests with reduced mobility.
What can you do at City Hall and Studio Services?
Both desks offer the same services. Here’s everything they can help you with.
| Service | Details and where to learn more |
|---|---|
| Practical information | Ride hours, restaurant opening times, today’s shows, park maps. |
| Accessibility | Information for guests with disabilities. This is where you pick up certain cards. See the Priority Card (disability) and the Easy Access Card (long-term illness). |
| Birthday badge | Free. For the details, see celebrating a birthday. |
| Child’s name badge | Free. A nice keepsake, and handy if your child gets lost. |
| Help with bookings and purchases | For anything the mobile app can’t handle: a restaurant reservation, or buying Premier Access, Guaranteed Access, or reserved viewing areas. |
| VIP and guided tours | Information and booking. See VIP tours. |
| Lost items | Staff will point you to the current lost and found process. See lost and found. |
| Thanking a Cast Member | The Cast Compliment. Explained below. |
Services at City Hall and Studio Services
How to give a Cast Compliment (thank a Cast Member)
A Cast Compliment is a note of thanks sent to someone who works at Disneyland Paris. The term Cast Member means a member of the cast, because staff members are part of the show.
I really urge you to send one. When someone has helped you out, gone out of their way, or just brightened your mood, a few words of thanks make a huge difference to them. It gives concrete credit for their work, and their managers hear about it.
You can do it in two ways.
During your visit: stop by City Hall (Disneyland Park) or Studio Services (Disney Adventure World), say you’d like to compliment a Cast Member, and the staff will tell you what to do.
Write down the person’s first name (shown on their name tag) and where you met them: that’s the information needed to pass your message along.
After your visit: if it comes to mind once you’re home, you can also thank a Cast Member through Disneyland Paris’s official contact channels. Be sure to include the person’s first name, the date, and the reason for your message.
Good to know, plus my tips
- Both desks are open during park hours.
- Staff members speak several languages. You can talk to them in French with no problem.
- Birthday and name badges are free. There’s nothing to pay.
- Anyone can walk up to the desks: no ticket or reservation needed to go there once you’re inside the park.
Dig deeper
These desks are part of the practical services in the park. To prepare the rest, here’s how to plan your day.
And depending on what you need: celebrating a birthday, the Priority Card, the Easy Access Card, Premier Access, Guaranteed Access, reserved viewing areas, or VIP tours.
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Free celebration badges
At City Hall, you can ask for a free celebration badge: birthday, first visit, honeymoon, or just "I’m celebrating something." Pinned on your shirt, it invites Cast Members and characters to wish you well throughout the day. It costs nothing. All you have to do is ask.
Frequently asked questions
01 Where is City Hall (Guest Services) at Disneyland Paris?
City Hall, the Guest Relations office at Disneyland Park, is on Town Square at the park entrance: go through the turnstiles, walk through the Main Street U.S.A. station, and the town hall-style building is on your left. At Disney Adventure World, the equivalent is Studio Services, located at the park entrance. Go there for complaints, goodwill gestures, accessibility questions, picking up a free birthday badge, general information, or a problem with Premier Access (the paid line-skipping option). The Cast Members (park employees) there speak several languages and are especially helpful with families.
02 What can City Hall help you with?
It’s where you get practical information, help with bookings and purchases if the app isn’t working, free birthday and name badges, accessibility information, directions for lost items, and a chance to thank a Cast Member.
03 Does City Hall cost anything, or do you need a ticket to go in?
No. Once you’re inside the park, City Hall and Studio Services are open to you. You don’t need an extra ticket or a booking to walk up to the counter.
04 Do the birthday badges cost anything?
No. Both the birthday badge and the kids’ first-name badge come free. Simply ask guest services for one.
