City Hall and Studio Services are the two guest services desks at Disneyland Paris, one per park. You go there to ask a question, get help, pick up a birthday or name badge, find out about accessibility or thank a member of staff. Both desks offer the same services.
City Hall: guest services at Disneyland Park
City Hall is the guest services desk at Disneyland Park. This is where you ask your questions, get help or pick up a badge.
It’s on Town Square, right at the park entrance. Go through the gates, walk through the Main Street U.S.A. station and it’s on your left. Hard to miss.
The building has been there since the park opened in 1992. The desk is wheelchair accessible, with a dedicated queue for visitors with reduced mobility.
Studio Services: guest services at Disney Adventure World
Studio Services is the equivalent of City Hall, but in the second park, Disney Adventure World.
It’s on World Premiere Plaza, at the park entrance. Once through the turnstiles, it’s on your right. The services are the same as at City Hall. This desk is also wheelchair accessible, with a dedicated queue for visitors with reduced mobility.
What can you do at City Hall and Studio Services?
Both desks offer the same services. Here’s everything you can do there.
| Service | Details and where to find out more |
|---|---|
| Practical information | Ride and restaurant opening hours, today’s shows, park maps. |
| Accessibility | Information for disabled visitors. This is where you collect certain cards. See the Priority Card (disability) and the Easy Access Card (long-term illness). |
| Birthday badge | Free. For details, see my guide to celebrating a birthday. |
| Child’s name badge | Free. Nice as a souvenir, or if your child gets lost. |
| Help with bookings and purchases | If the app isn’t enough: booking a restaurant, buying Premier Access, Guaranteed Access or a reserved viewing spot. |
| VIP and guided tours | Information and booking. See my guide to VIP tours. |
| Lost property | Staff will point you to the current lost property procedure. See my guide to lost property. |
| Thanking a Cast Member | The Cast Compliment. Explained below. |
Services at City Hall and Studio Services
How to give a Cast Compliment (thank a Cast Member)
A Cast Compliment is a thank-you message for a Disneyland Paris employee. The term Cast Member means a member of the cast. At Disney, staff are part of the show.
I really encourage you to do it. If someone helped you, did you a favour or simply put you in a good mood, a thank-you means a huge amount to them. It’s real recognition of their work and it gets passed on to their managers.
There are two ways to do it.
During your visit: go to City Hall (Disneyland Park) or Studio Services (Disney Adventure World), say you’d like to compliment a Cast Member and staff will tell you how to do it.
Note the person’s first name (shown on their name badge) and where you met them: that’s the useful information for passing on your message.
After your visit: if you think of it once you’re home, you can also thank a Cast Member through Disneyland Paris’s official contact channels. Remember to give the person’s first name, the date and the reason for your message.
Good to know and my tips
- Both desks are open during park opening hours.
- Staff speak several languages. You can talk to them in French without any problem.
- Birthday and name badges are free. There’s no need to pay anything.
- Access to the desks is free: no ticket or booking is needed to go there, once you’re in the park.
Further reading
These desks are part of the park’s practical services. To plan the rest, here’s how to plan your day.
And depending on what you need: celebrating a birthday, the Priority Card, the Easy Access Card, Premier Access, Guaranteed Access, reserved viewing spots or VIP tours.
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Free celebration badges
At City Hall, you can ask for a free celebration badge: birthday, first visit, honeymoon or simply "I’m celebrating". Pinned on you, it invites Cast Members and characters to wish you well all day long. It’s free, you just need to ask.
Frequently asked questions
01 Where is City Hall (Guest Relations) at Disneyland Paris?
City Hall, the Guest Relations service of Disneyland Park, is on Town Square at the park entrance: you go through the turnstiles, walk through the Main Street U.S.A. station, and the town-hall-style building is on your left. In Disney Adventure World, the equivalent is Studio Services, located at the park entrance. You go there for complaints, goodwill gestures, accessibility questions, picking up free birthday badges, a request for information or a problem with a Premier Access (the paid fast track option). The Cast Members (park staff) there speak several languages and are particularly attentive to families.
02 What can you do at City Hall?
You’ll find practical information, help with bookings and purchases if the app isn’t working, the free birthday and name badges, accessibility information, directions for lost property and the chance to thank a Cast Member.
03 Do you have to pay for City Hall or need a ticket to go in?
No. Once you’re in the park, City Hall and Studio Services are both free to visit. You need neither an extra ticket nor a booking to go to the desk.
04 Do you have to pay for birthday badges?
No. The birthday badge and the children’s name badge are free. Just ask for them at guest services.
