Disneyland Paris accessibility: Priority Card and assistance

Yes, there’s an area for visitors with reduced mobility in each park, on showing the Disney Priority Card. The person concerned plus up to two companions are allowed in. Ask at the park entrance or at City Hall for the exact location on the day.

To get the 25% discounted price, you need to show one of these valid documents: the CMI (France’s official disability card) marked for disability or priority, the European parking card for disabled people, an MDPH or MDA notification confirming the disability, or a certificate of military disability pension. Important: the RQTH (France’s official recognition of disabled worker status) on its own is not accepted for this price. Remember to bring a valid ID to the park entrance too.

Disneyland Paris offers two separate cards. The Priority Card is for people with a recognised disability (a CMI, which is France’s official disability card, a French invalidity card or an MDPH notification): it gives priority access through a dedicated queue and covers rides, shows, parades, character meets, restaurant and shop tills. The Easy Access Card is for people with one of the 30 recognised long-term conditions, or ALD (a long-term condition recognised by the French health system): it doesn’t skip the queue but works by appointment (a Cast Member gives you a time to come back), and it covers rides and character meets. So the right card depends on your medical situation and the document you can show. The details are in my guides to the Priority Card and the Easy Access Card.

The disability ticket is bought online and in advance, on the official Disneyland Paris website or through the dedicated disability phone service. At the park gates, buying on the day is only possible if you pay in cash, with French holiday vouchers or by gift card, and if there is still room that day: the discount is then applied when you show your valid document. I wouldn’t count on it, as the park may be full and the standard price is used as the base, often higher than online. So book ahead with your document (CMI, MDPH notification, etc.) and keep it safe: you’ll be asked for it at the entrance, along with an ID.

You have two options. Option 1 (recommended) is online: you fill in the dedicated form on the official Disneyland Paris website in several steps (checking your documents proving the disability, giving your visit date, a questionnaire on your level of independence, entering your contact details and uploading a digital ID photo), then you receive a confirmation email. On the day, you simply collect your card at City Hall (Disneyland Park), Studio Services (Disney Adventure World) or the concierge desk of your Disney hotel. Option 2 (not the best choice) is doing everything on site at City Hall, Studio Services or the concierge desk of your Disney hotel: it can all be done on the day with your document and an ID photo, but the process takes much longer and I don’t recommend it. Important: your card is valid for 6 days. If you postpone or cancel your trip, you will have to make a new request with the new date. Get your digital ID photo and your document (a valid original) ready before you start.